The AnswerDash Blog
A collection of experiences, observations, and opinions from the world of AI powered intelligent self-service support and enhanced customer experience.
Jacob O. Wobbrock, Ph.D. is a technology professor and entrepreneur who is focused on reforming user & customer experience using interactive technology.
Chatbots, today, is an essential part of every successful CX strategy or any AI-powered self-service platforms. Here is advice on chatbots for e-retailers.
Chatbots are the new norm for almost every business that focuses on customer satisfaction, retention, & wants a higher support ticket deflection ratio.
For many years messaging platforms like these were void of brand or business integration opportunities, aside from general brand awareness and customer engagement. The new chatbot functionality, retailers can accept payments directly, right there within a Messenger conversation with a user.
Customer mainly used mobile technology for getting all the informations and growth in sales can only be done by using good responsive websites. Increase of sales mainly depends on having good traffic and on user-friendly websites.
AnswerDash and SnapEngage have created an integrated solution to offer both live chat and self-service seamless and created a distinct advantage for businesses of all sizes. This has widely benefitted employees, business, and the overall customer experience.
Shift some of your shopping cart abandonment spending to technology like AnswerDash and actually achieve the results you want.
AI-powered self-service platform has brought a revolutionary leap in the customer service industry - one that is here to stay & grow business' reputation rapidly.
Self-service is growing and preferred today, especially among the younger generation. Millennials and anyone in their 30s and 40's would rather get a quick answer. Companies that offer self-service have a great advantage in this regard.
Before you make the switch to self-service, you need to know what makes a good self-service experience. Here are three questions you should ask yourself while you make the switch to self-service. How efficient, dynamic and usable it is?
Zendesk offers two primary tools. Firstly, customer support management tool that enables agents to track and respond to customer inquiries, usually over email. The second offering is their knowledge base, called their “Help Center.”. Both tools do not solve a problem i.e. great customer experience
Websites need to use artificial intelligence to give customers an experience that meets their demands of personalization and instant responses.
There are three reasons which show that user experience is the key. Firstly, Content is only one part of the equation. User experience is the big picture. Secondly, User Experience brings new customers in. Thirdly, User Experience is what enhances customer engagement.
AnswerDash offers a simple solution that can flip your FAQ section and transform user experience in real-time.
Going above & beyond your customer's expectations is the definite way to increase sales conversions & customer retention for your business.
So what makes self-service so appealing to customers? Here are four reasons why self-service enhances the way customers engage with your services.
Let the traditional methods of customer service rest in peace; adapt your CX strategy to support the all-new predictive Q&A & ticket deflection techniques.
Giving answers to all customer queries can improve customer services and gives all the solution to customer questions instantly. AnswerDash can provide good solution to customer by giving all answers to customer queries.
If your e-commerce store is suffering from high bounce rates, it is time to rethink your e-commerce savviness to increase sales conversion on your store.
