Dennis Snow, well-known customer service guru, showcases in his new video on the problems that occur when an organization abdicates responsibility for managing the customer's experience. Let's get to know the importance of managing customer experiences of your business in this video by Mr. Snow.
This vlog is created by Dennis Snow:
Following a rewarding 20-year career with Walt Disney World, Dennis Snow is now the CEO of Snow & Associates. As a customer service expert and keynote speaker, Dennis' focus is to help clients achieve "walk-through-fire" customer loyalty.
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