It’s been an interesting quarter in the contact center technology space; let’s hear from Jeremy about the four trendy and rising customer support and service technologies from Q2 of 2018.

In this new context, customer expectations are higher than ever. Particularly when it comes to their experience on eCommerce sites, users have no patience for any kind of friction or poor user experience (UX) - and they’ll bounce and go to your competitor’s site without batting an eyelash if your pages fall below their expectations.