How AnswerDash Works
Customers Click The Q&A Tab To Get Contextual Answers Without Typing To Search Or Leave The Page.
AI Powered Self-Service in 3 Easy Steps
1. Onboard
Automatically import existing content from your knowledge base and FAQs directly into AnswerDash. We integrate with all the leading customer support systems to make your life easier.
2. Launch
Turn it on and offer contextual self-service support at the point of need across your support channels (web, mobile, Facebook Messenger) without IT-setup.
3. Improve
AnswerDash's self-learning software automatically starts to predict Q&A. AnswerDash analytics provide actionable insights to make content creation and editing a snap.
How AnswerDash Works
Intelligent Self-Service Support With the Click of a Button
Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat.
Sit Back and Relax
Let AnswerDash reduce your support tickets by 30% to 50% and increase sales by 10% to 30%.
Why AnswerDash Works
Old school FAQs and static help centers didn't work well back at the beginning of Internet time. But hey, back in 1997 that was the best we could do. Oh how times have changed. Now AI has the power to predict what your customers need without leaving the page and before they start a ticket. New School is here and that's what today's customers expect.
80/20 Rule
AnswerDash's AI-powered self-service solution easily handles your customers' most frequent inquiries - the 80% of low-hanging fruit - so that you can focus your attention on their more complex, personalized queries - the high value 20%.
Help Island
Help islands, or static FAQs and knowledge bases, force users to leave their current page to get help. This "help distance" causes site abandonment, lost sales and unnecessary support tickets. AnswerDash solves the help island problem by bringing the help content to the user at their point-of-need.
Frictionless
If your customers have to work to discover your help content, they just won’t find it - so most websites have terrible content engagement rates, frequently less than 1%. AnswerDash removes the friction to transform the self-service help experience, increasing help content engagement by up to 30x.
Smart / AI Powered
Your customers expect you to know them and their needs. While old-school FAQs and knowledge bases simply provide the same content to everyone, AnswerDash's AI algorithms predict users' needs and present Q&A that's contextual to the page and personalized to the user.