Millennials are the new "techie" generation & they demand new CX solutions as well (e. g. predictive Q&A). Get to know the type of CX which millennials like.
Customer Support and Millennials: What You Need to Know!
Woo Hoo - MOO is an ICMI Finalist for Best Use of Technology
MOO is a finalist for Best Use of Technology, presented to the contact center that most successfully leverages technology to improve the customer experience. MOO's technology happens to be the Answerdash's Predictive Q&A Engine!
Pop Quiz: Do You Know These Top 10 Customer Support Facts?
Customer service organizations have to deliver effective and easy service in order to retain their customers. If organizations don't, customers will leave the brand and these emotions can get rapidly amplified in the world of social media and ultimately lead to brand erosion.
March Reading List for Customer Success Professionals
There are a ton of great resources that provide best customer experience. Companies that provide a strong support media online including visual aids such as images and videos along with clear instructions and guides are more likely to retain their customers in the long run.
How MOO Rocked SaaStr Annual 2016
MOO, a high-quality business stationary brand, has left everyone stunned with their mesmerizing products and outstanding user experience at Saastr 2016. It has joined hands with AnswerDash to help its visitors find the right answers in the right place.
It's Time To Up The Ante On Your Web Self-Service Approach
Your customers won't settle for sub-par self-service on your site. Provide real-time predictive Q&A via AI-powered self-service platform & be a CX star.