Did you know that almost every business has the same first customer? It’s a fact. Although few entrepreneurs realize it, their first customer is their first employee, and this truth alone should make business leaders look at both sides of the customer service coin: External and internal customer service.

To understand AI’s impact on customer experience, in particular, we have conducted this worldwide, cross-sector research to explore how consumers perceive AI and which interactions they believe could be better delivered by humans, which by AI, and which by a mix of humans and AI.

Are you searching for that special "wow" effect in your CX? Use AI-powered self-service platform to get higher ticket deflection & increased sales conversions.

Live chat, especially the one paired with an AI-powered self-service platform, can work magic for a website. Find out how live chat can boost your business.

Customer expectations are at their highest, as this report by Salesforce clarifies. But are businesses also equipped well to meet this demand? Find out!

Let's learn how to manage your customer experience efficiently & increase sales conversions in this new vlog from renowned CX expert Mr. Dennis Snow.

More than price or product quality, experience will soon be the biggest differentiator for getting customers, even in the B2B space.

Understanding your customers is an essential part of enhancing the way of measuring customer success. Although other methods of interaction get more attention, the tried and true customer experience survey can get you the information you need most.

Enhancing your customer service with AI-powered self-service platform is perhaps the best trick to get higher ticket deflection & sales conversion rate.

When learning about customer success every CSM leader must pay attention to the following “My team isn’t comfortable with the process.”, “It’s not really about metrics—it’s much more about gut feeling.”, “We’re hiring a team and then are going to figure it out.”