Chatbots, today, is an essential part of every successful CX strategy or any AI-powered self-service platforms. Here is advice on chatbots for e-retailers.

Chatbots are the new norm for almost every business that focuses on customer satisfaction, retention, & wants a higher support ticket deflection ratio.

Shift some of your shopping cart abandonment spending to technology like AnswerDash and actually achieve the results you want.

Self-service is growing and preferred today, especially among the younger generation. Millennials and anyone in their 30s and 40's would rather get a quick answer. Companies that offer self-service have a great advantage in this regard.

Before you make the switch to self-service, you need to know what makes a good self-service experience. Here are three questions you should ask yourself while you make the switch to self-service. How efficient, dynamic and usable it is?

Websites need to use artificial intelligence to give customers an experience that meets their demands of personalization and instant responses.

There are three reasons which show that user experience is the key. Firstly, Content is only one part of the equation. User experience is the big picture. Secondly, User Experience brings new customers in. Thirdly, User Experience is what enhances customer engagement.

Going above & beyond your customer's expectations is the definite way to increase sales conversions & customer retention for your business.

So what makes self-service so appealing to customers? Here are four reasons why self-service enhances the way customers engage with your services.