The AnswerDash Blog
A collection of experiences, observations, and opinions from the world of AI powered intelligent self-service support and enhanced customer experience.
If your e-commerce store is suffering from high bounce rates, it is time to rethink your e-commerce savviness to increase sales conversion on your store.
Millennials are the new "techie" generation & they demand new CX solutions as well (e. g. predictive Q&A). Get to know the type of CX which millennials like.
MOO is a finalist for Best Use of Technology, presented to the contact center that most successfully leverages technology to improve the customer experience. MOO's technology happens to be the Answerdash's Predictive Q&A Engine!
Customer service organizations have to deliver effective and easy service in order to retain their customers. If organizations don't, customers will leave the brand and these emotions can get rapidly amplified in the world of social media and ultimately lead to brand erosion.
There are a ton of great resources that provide best customer experience. Companies that provide a strong support media online including visual aids such as images and videos along with clear instructions and guides are more likely to retain their customers in the long run.
MOO, a high-quality business stationary brand, has left everyone stunned with their mesmerizing products and outstanding user experience at Saastr 2016. It has joined hands with AnswerDash to help its visitors find the right answers in the right place.
Your customers won't settle for sub-par self-service on your site. Provide real-time predictive Q&A via AI-powered self-service platform & be a CX star.
Usually, the innovative Object Search feature and Answerdash's Popular Search algorithm steer people to the answers they are looking for, but at times, end users just want to browse all the content available on a page in one organized, elegant screen. That’s where the new AnswerBase comes in.
Answering customer questions can help in getting good customer experience. Solving customer queries can help in getting good experience by answering all the answers of the customer in a proper way with self-services contextual question and answer.
The questions that any website self-service technology should be judged by are How much is the solution used? Does it solve people’s problems? Does it cause people to achieve their original goals? For knowledge bases, the answers are usually: Hardly at all. No. And, no way.
When it comes to customer self-servicing, you need to definitely care about some major things (e.g. whether they are served with predictive Q&A).
AnswerDash is proud to be named Gartner's "Cool Vendor of 2015." We achieved this status by providing the best AI-powered self-service platform to businesses.
As the customer experience evolves, we’ll see customer service shifting from a cost-center to a profit center… with self-service leading the way!
Customer wants solution of their problem. So that they can easily get all the solutions for their queries without facing any problem. Business growth are depends on the customer satisfaction and and in customer happiness
These 4 indicators will definitely convince you whether a new customer support rep is really required or can a simple change in approach work.
You can have the greatest content in the world but if nobody ever uses it, that content might as well not exist. The painful truth is, if you’re like most websites or web apps, far far FAR fewer of your customers bother to click “Help” than you probably think. So you must work on customer experience
You should stop writing unnecessary help content for your knowledge base and follow a simple process: Start with Q&A. Make it easy for your customers to ask you new questions. Only answer what they ask. Publish the answers to those new questions as contextual Q&A for all future customers to see.
PetHub, an online pet management platform, showed great progress in reducing customer service complains via AnswerDash's AI-powered self-service platform.
