The questions that any website self-service technology should be judged by are How much is the solution used? Does it solve people’s problems? Does it cause people to achieve their original goals? For knowledge bases, the answers are usually: Hardly at all. No. And, no way.

When it comes to customer self-servicing, you need to definitely care about some major things (e.g. whether they are served with predictive Q&A).

Customer wants solution of their problem. So that they can easily get all the solutions for their queries without facing any problem. Business growth are depends on the customer satisfaction and and in customer happiness

You can have the greatest content in the world but if nobody ever uses it, that content might as well not exist. The painful truth is, if you’re like most websites or web apps, far far FAR fewer of your customers bother to click “Help” than you probably think. So you must work on customer experience

You should stop writing unnecessary help content for your knowledge base and follow a simple process: Start with Q&A. Make it easy for your customers to ask you new questions. Only answer what they ask. Publish the answers to those new questions as contextual Q&A for all future customers to see.