In this article, we’ll be exploring some of the ways customer behaviors are changing in the wake of COVID-19 and how your business can respond.
COVID-19 & The New Customer Experience
AI and Machine Learning for Small Business (Microsoft Growth Center)
Find out about some of the best AI-powered tools that can play a significant role in making a small business big.
How to Leverage Chatbots in your Firm’s Marketing
Here’s an insight from CPA Practice Advisor which will open the eyes of marketing and business managers to the limitless potential of chatbots in the marketing arena.
The Eight Key Elements to Drive to CX Maturity and Impact Business Outcomes
There are many reasons a CX effort can get derailed: score-chasing; functional myopia; tool overload; skipping steps; siloed investments, initiatives, and KPIs. But here we will discuss the 8 key elements which will drive CX to maturity and expected business outcomes.
How to Build a Culture of Customer Experience Management
Businesses everywhere are waking up to the value of customer experience and recognizing outstanding customer experience (CX) as a key ingredient to rising above the competition.
5 Steps to Create a Customer Service with a Sales Focus
So if you are meeting the needs of your customers across all channels, where and when they are, communicating with personalization, then you should be aware that digital channels are not only for responding and solving issues that customers face.
Businesses can Maximize Automation for Better Customer Experience
It is amazing to know that businesses around the globe are still struggling in providing optimal customer experience, let alone fully understanding the entire customer service lifecycle. The reasons are published in this short insight as to why this is happening, even in 2020.
Customer Success Vs. Customer Experience — Is There A Difference
So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them? Let’s learn about these two separate things here in this post.