Nadia Cameron of CMO Australia shares insightful tips and recommendations on how to sync your marketing and customer experience perfectly.
7 Ways to Bridge the Chasm Between Marketing and Customer Experience
5 Customer Experience Metrics to Measure
A positive experience doesn’t just result in customer happiness but also leads to increased revenue. Let’s explore what customer experience means, and how to measure your key customer experience metrics.
The Role of Artificial Intelligence in Customer Experience
In this insightful blog, we will learn how we can deploy an AI-powered self-service platform to radically improvise customer experience across the board.
Global Customer Self-Service Software Market Is Booming With an Annual Growth Rate of 18.4%
Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. Here’s everything you need to know.
Transforming Customer Experience with Data: 5 Tips
Customer experience can be enhanced and aggravated when you use your data rightly and wisely. Read how you can elevate your CX factor by using data - 5 best methods - in this featured post from Chief Marketer.
The State of Customer Experience: 3 Important Stats You Need to Know
“I’m excited to share that I’ve partnered with Oracle on a research study that takes a cross-generational look at customer preferences, behaviors, and expectations.” Jeanne Bliss shares her critical study on customer experience; a valuable asset for businesses.
Build Customer Trust By Avoiding These Mistakes
“Success Relies Upon Customer Trust,” says Jeannie Walters of Experience Investigators - a 360 Connect company. Let’s learn about some major errors we should avoid in customer services from this customer experience guru.
The Importance of Customer Service and How it can Grow your Sales (Infographic)
Excellent customer services will always remain the cornerstone of every successful business. But the question is: Are you deploying the right kind of technology & tools to enhance and maximize its potential, which will then increase the ROI and augment business growth? Find out how you can optimally do that in this guest article by Antoine Goret of Crisp.
Creating Customer Experiences with Predictive Analytics
Predictive analytics is the new standard when it comes to customer service. Techniques like predictive Q&A will give sales conversions & higher ticket deflection.
AnswerDash Leads Customer Support Industry In Ticket and Chat Deflections
Recent system-wide data shows that AnswerDash AI-powered self-service customer support deflected 43% of support tickets and 18% of live chats. The results indicate that AnswerDash is the #1 customer support industry leader in ticket deflection.
Contact Centers Adding AI to Become More Intelligent, Responsive to Customers
Here is a distinct & detailed report shared by Martech Series on how fast & efficiently contact centers are benefiting from AI-powered self-service platforms.
CEO’s Guide to Growth through Customer Experience Alignment
Being a commender-in-chief of a business means nothing if the real boss - customer - is not happy at all. Learn here how to grow your business via exceptional customer experience, from the words of a successful CEO herself.
Your Customer Engagement Strategy Is Scaring Your Customers
According to Gartner, 89% of companies compete based predominantly on customer experience, yet many companies are simply getting it wrong by overcomplicating the customer journey. Here are pointers to help you become more efficient and build loyal customers through a simplified customer engagement approach.
4 Customer Service Transformations: What the C-Suite Needs to Know
Acclaimed business author & the Chief Digital Evangelist of Salesforce Vala Afshar shares his credible views on the evolving trend of customer service sector in the Fourth Industrial Revolution.
Delivering on the Promise of Customer Experience
In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success.
What Are the Customer Service Imperatives for 2019?
Here are the four imperatives that customer service and support leaders must address for delivering digital customer service in 2019.
Why Customer Experience Matters for B2B
Business-to-business customers are people too. An obvious truism? Perhaps, but you wouldn’t know it from the digital customer experience in B2B markets.
How AI Improves Customer Lifetime Value and Makes It a Primary KPI
Today, once a sale is closed, many marketers consider their job (mostly) done. However, in the developing digital age, customer experience does not stop at that stage; this is just the first stage to a much broader Customer Lifetime Value (CLV). Learn how AI can remarkably help your business carry on the customer experience like it is a continues real-time service.
Five Trends Shaping The Future Of Customer Experience In 2019
We’re at a tipping point for many transformation triggers, including globalization, digital growth, regulatory compliance and a changing economy. Each of these things has the power to dramatically impact customers and change how they interact with brands.
5 Contact Center Tech Upgrades to Consider in 2019 - AnswerDash Mentioned in the Leading CX Tech
Jeremy Watkins of FCR highlights five such areas where he see significant gains for your contact center by upgrading in 2019 if you haven’t already. Know about them and get your business ahead of your competitors in CX industry right at the onset of the new year.