This article highlights the major findings discussed in a recent event in Australia about the difficulties faced by companies in providing basic customer service.
Why are Companies Grappling with Basic Customer Service?
The Power of Proactive Customer Service Solutions
With 40% of the world's population buying online, there is no other option except providing proactive AI-powered self-service customer experiences.
ASOS ‘Awesome on Mobile’ as Results Show Technology Drives Growth
ASOS, the renowned British online fashion firm, has shown a 26% increase in sales which they credit to their 'Awesome on Mobile' customer experience.
How TireBuyer Increased Their Sales Revenue per Visitor by 13% In Only a Few Weeks
Tirebuyer is a premier online provider of discount tires and wheels. With answerdash, an innovative self-service technology platform, Tirebuyer increased their revenue per visitor while efficiently and effectively answering customer inquiries without additional expensive service representatives.
11 Changes That Are Revolutionizing The Customer Support World
Evoluation of new technologies giving good customer experience. Customer wants more work at a faster speed. Involving new technologies is very much important for having good impact of the business over customer.
What Will Customer Experience Look Like In 2017?
The customer experience would look very different in coming years. It would be all about chatbots (AI robots that interact with you through apps), Geofencing (receiving messages when you enter or exit a certain area), Omnichannel (consumers recognized as the same person across all shopping channels)
B2B Buyers Don't Want to Talk to You. They Want a Frictionless Self-Service Experience.
If you want to stand out from your competition, you should consider a predictive self-service solution such as AnswerDash.
5 Best Practices for Providing Customer Self-Service with a Full-Service Feel
If you are struggling to convert your customer self-service into more Full-Service; here are 5 best ways you can do so & increase sales conversions.