Knowledge can be enhanced by using contextual self-services for empowering customer for achieving the goals easily. It mainly requires to navigate within a desired path for supporting the customer with their answer. 

AnswerDash integrated with Zendesk and this has enabled customers to customize and build innovative customer success solutions. With this integration, you can automatically deliver AnswerDash questions as Zendesk tickets and you can also write an answer from any ticket within your Zendesk account