Enable your visitors to help themselves on your site or app to provide the greatest possible value to your customers.
How Technology Research Compares to Doing a Tech Startup
As both a technology professor and a tech entrepreneur, Jake Wobbrock, AnswerDash Founder, had the opportunity to reflect on how both endeavors compare.
What do Startup CTOs Actually do? We Translate.
A small startup CTO does many different things, but most are about just one thing: translating ever evolving business needs into ever evolving software.
Worry About the Questions Your Website Visitors DON’T Ask
Your potential customers likely have far more questions about your website and content than you think they do.
Customer Profiling – Why It Matters For Customer Success
For proper customer profiling, you need to know your customer well. And to get this info, you need modern AI-powered self-service CX solutions.
3 Strategies for Using Customer Feedback As a Pre-Support Tool
Listening to customer feedback will help you create a better customer experience. Customer feedback can help you "pre-support" your customers.
So You Want to Found a Startup? My Advice to College Students
AnswerDash Co-Founder, Mr. Jake Wobbrock, who is also a professor at the University of Washington Information School, has some advice for budding CEO's.
3 Ways Website Self-Service Helps you Learn about your Visitors
Get to know the 3 best ways on deploying an AI-powered self-service platform for ticket deflection & an easy way to increase sales conversion dramatically.
The Technology Behind Magical Website Self-Service
To make self-service magical do the following: allow visitors to point, search instead of pin, and publish questions using visitors' language.
The Battle Between Website Self-Service and Live Chat Customer Service
Website self-service and live chat are often viewed as the same but they are two different approaches.
How to Make your Live Chat Solution 80% Better in 20 Minutes
At AnswerDash, we have been hard at work studying how live chat works for the companies that use it as well as their website visitors.
What Startups Teach Us about Improving the Customer Experience
In desperately trying to gain customer traction, startups teach us three essential lessons about what’s crucial for crafting great customer experiences.
How Psychology Explains the Benefits of Website Self-Service
This insight will help you understand why a self-service approach to online support is more important than ever and shares the psychology of AnswerDash.
How Customer Success has Changed Customer Support
For any business, particularly online businesses, your customer success strategy needs to be as dynamic as the rapidly changing needs of your customers.
Customer Service is Not the Same as Customer Success
One of the key reasons businesses lose about 15-20% of their customers is a mixup between customer service & success - both these are radically different.
THE DIGITAL JOURNEY: Make Your Website a Customer Success Destination
Proactively learn how your customers are using your web and mobile sites. You can’t make any real improvements until you understand what is and isn’t working today.
Customer Self-Service Software Shines Brightest in Summer
Because 10-20% fewer people are online during summer, you can push changes to your site, measure their effects, and determine what works best with minimal downside.
Helpful Government Websites Use Website Self-Service to Be More Responsive
It is more important than ever to ensure citizens have great user experiences on government websites. Website self-service makes government sites be more responsive.
Improve Online Customer Experience with Website Self-Service
Self-service support is becoming even more critical for providing great online customer experiences.
Put Contextual Website Self-Service in Front of Your Live Chat Support
Use AnswerDash's AI-powered self-service platform to provide high-quality contextual self-service along with live chat support: a win-win situation!