Website self-service and live chat are often viewed as the same but they are two different approaches.
The Battle Between Website Self-Service and Live Chat Customer Service
How to Make your Live Chat Solution 80% Better in 20 Minutes
At AnswerDash, we have been hard at work studying how live chat works for the companies that use it as well as their website visitors.
What Startups Teach Us about Improving the Customer Experience
In desperately trying to gain customer traction, startups teach us three essential lessons about what’s crucial for crafting great customer experiences.
How Psychology Explains the Benefits of Website Self-Service
This insight will help you understand why a self-service approach to online support is more important than ever and shares the psychology of AnswerDash.
How Customer Success has Changed Customer Support
For any business, particularly online businesses, your customer success strategy needs to be as dynamic as the rapidly changing needs of your customers.
Customer Service is Not the Same as Customer Success
One of the key reasons businesses lose about 15-20% of their customers is a mixup between customer service & success - both these are radically different.
THE DIGITAL JOURNEY: Make Your Website a Customer Success Destination
Proactively learn how your customers are using your web and mobile sites. You can’t make any real improvements until you understand what is and isn’t working today.
Customer Self-Service Software Shines Brightest in Summer
Because 10-20% fewer people are online during summer, you can push changes to your site, measure their effects, and determine what works best with minimal downside.
Helpful Government Websites Use Website Self-Service to Be More Responsive
It is more important than ever to ensure citizens have great user experiences on government websites. Website self-service makes government sites be more responsive.
Improve Online Customer Experience with Website Self-Service
Self-service support is becoming even more critical for providing great online customer experiences.
Put Contextual Website Self-Service in Front of Your Live Chat Support
Use AnswerDash's AI-powered self-service platform to provide high-quality contextual self-service along with live chat support: a win-win situation!
Implement Website Self-Service to Focus on What Your Customers Actually Do
Often, the most commonly accessed Q&A surprise even the most data-driven website managers, by revealing their customers’ actual behavior to improve their sites.
The Power of Pointing & Online Self-Service Customer Support
AnswerDash was founded to bring the power of pointing to customer support, dramatically improving the user experience of websites and web applications.
What Does a Startup CEO Actually Do? The CEO Six
The CEO Six: Financing, Team Building, Establishing the Vision, Board Management, Thought Leadership and Establishing Product-Customer Fit
When Startup Company Values Aren’t Hokey
When company values emerge from the difficult dynamics of everyday work and life, they cease to be hokey and become a statement for everyone to aspire to.
What’s in a Name?
It's a personal approach & perspective on the importance of a company's name, how easily visitors can pronounce it & its mental impact on the viewer.
Don’t be Fooled: Correlation, Causation, and Conversion Rate Optimization
AnswerDash provides an A/B testing tool that enables customers to run true experiments to measure how AnswerDash lifts conversion rates for e-commerce sites.
How Marketing Can Kill Your Website Conversion Rate
Marketers who focus on carefully understanding what challenges their site visitors face will do more for their conversion and abandonment rates and bottom lines